Privacy Policy

Depending on how you use our website, we may collect:

• Personal information: Your name, phone number, email address, billing address, and delivery address.
• Order information: Products purchased, order history, order status, delivery details, and refund requests.
• Payment information: Payment method, transaction references, and payment status. Payments handled by third-party providers may also be subject to their privacy policies.
• Technical information: IP address, browser type, device information, pages visited, and website usage data.
• Communication information: Messages, feedback, complaints, and information you provide when contacting customer support.

Please do not send passwords, full payment card details, or other unnecessary sensitive information through ordinary email or messaging channels.

We use your information to:

• Process, verify, and deliver orders.
• Confirm payments and coordinate cash-on-delivery orders.
• Respond to customer inquiries and complaints.
• Manage returns, exchanges, and refunds.
• Maintain website security and prevent fraud.
• Improve our products, services, and shopping experience.
• Maintain business, tax, and accounting records.
• Send marketing communications where permitted and, where required, with your consent.

You may opt out of promotional communications at any time. Transactional messages necessary to fulfil an order may still be sent.

We do not sell your personal information to third parties.

We may share relevant information with service providers when necessary to operate our business, including:

• Courier and delivery companies.
• Payment processing providers and financial institutions.
• Website hosting, security, and technical service providers.
• Professional advisers and relevant authorities where legally required.

We seek to limit shared information to what is reasonably necessary for the relevant purpose.

Our website may use cookies and similar technologies to remember preferences, maintain website functionality, understand visitor activity, and improve performance.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

We use reasonable technical and organizational safeguards to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, resolve disputes, maintain business records, and meet applicable legal obligations.

When information is no longer required, we will take reasonable steps to delete or securely dispose of it, subject to applicable retention requirements.

Subject to applicable law, you may request access to your personal information, ask us to correct inaccurate details, or request deletion of information that we no longer need to retain.

You may also object to certain uses of your information or withdraw consent where processing relies on consent.

Some information may need to be retained for legal, accounting, security, or dispute-resolution purposes.

Our website may contain links to third-party websites or services. We do not control their privacy practices and encourage you to review their policies before sharing personal information with them.

Our website offers products that may be purchased for children. Purchases should be made by adults or by individuals acting with appropriate parental or guardian authorization where required.

We do not knowingly collect unnecessary personal information directly from children.

We may update this Privacy Policy from time to time. Changes will be published on this page with a revised date.

For privacy questions or requests, contact:

Red Thread
Address: Shop no. SF 7-08A, 2nd Floor, Sector C, Jasmine Mall, Bahria Town, Lahore.
Phone: +92 315 5717885
Email: contact@redthread.pk

You can also reach us through our contact page.