Return & Refund Policy

Please contact us within 7 days of receiving your order to request a return or report an issue.

This is our standard return request window. It does not remove or restrict any consumer rights or remedies available under applicable law.

You may contact us to request a resolution if:

• You received a damaged or defective product.
• You received an item different from the one you ordered.
• The product materially differs from its description or displayed specifications.
• Another return reason is covered by our policy or applicable law.

We will review each request and explain the available resolution.

For approved change-of-mind returns, products should be unused, unworn, unwashed, unaltered, and returned with their original tags, packaging, and accessories where applicable.

If a product is damaged, defective, incorrectly supplied, or otherwise covered by applicable consumer protection law, we will assess the request on its merits. Missing packaging or tags will not automatically remove rights that cannot legally be excluded.

Certain jewellery and personal-use products may be subject to additional hygiene-related return restrictions where those restrictions are lawful and clearly communicated before purchase.

Such restrictions do not remove remedies available for defective, damaged, misdescribed, or incorrectly supplied products where required by applicable law.

1. Contact us at contact@redthread.pk or +92 315 5717885.
2. Provide your order number and explain the reason for your request.
3. For damaged, defective, or incorrect items, include clear photographs or videos where reasonably possible.
4. Wait for our team to review the request and provide return instructions.
5. Package the item securely and follow the approved return arrangements.

Please do not send an item to an unconfirmed return address.

For approved change-of-mind returns, the customer is responsible for return shipping costs.

If an item is confirmed to be faulty, defective, damaged on arrival, or incorrectly supplied, Red Thread will arrange or cover reasonable return shipping costs, as appropriate.

These arrangements do not limit any additional remedy required by applicable law.

Once a returned item has been received and inspected, we will communicate the outcome of the assessment.

Where a refund is approved, we will generally use the original payment method where feasible. If that method is unavailable, we will discuss an appropriate alternative.

Processing times may vary depending on the payment provider or financial institution. We will communicate the expected timeframe when confirming a refund.

Shipping fees and other charges may not be refundable for change-of-mind returns unless our stated offer or applicable law provides otherwise. Where the return results from our error or a qualifying product issue, we will assess the relevant charges in accordance with applicable law.

Exchanges may be available for eligible products, subject to stock availability and approval.

If a replacement is unavailable, we will discuss alternative solutions, including a refund where appropriate or required by law.

If you wish to cancel an order, contact us as soon as possible. We may be able to cancel it before dispatch.

If an order has already been dispatched, cancellation may no longer be possible through the order-processing system. You may contact us to discuss the available options under this policy and applicable law.

Please contact us promptly if your order arrives damaged, defective, or incorrect. Provide your order number and supporting photographs where possible.

Depending on the circumstances and applicable law, an appropriate resolution may include replacement, repair where relevant, refund, or another lawful remedy.

Red Thread
Phone: +92 315 5717885
Email: contact@redthread.pk
Address: Shop no. SF 7-08A, 2nd Floor, Sector C, Jasmine Mall, Bahria Town, Lahore.