Shipping & Service Policy

Red Thread operates from Lahore, Pakistan. We deliver to locations supported by our courier partners.

Delivery availability may vary by location. Please provide a complete delivery address and a valid phone number when placing an order.

For destinations outside our standard delivery coverage, contact our customer support team before placing your order.

Orders are processed after placement and any required order or payment verification.

Processing times may vary depending on stock availability, order volume, public holidays, and other operational circumstances.

If additional information is needed or an item becomes unavailable, we may contact you using the details provided with your order.

Our standard estimated delivery time is 3–7 business days after order processing and dispatch arrangements, depending on the destination and courier service.

This is an estimate, not a guarantee. Delivery may take longer due to public holidays, adverse weather, courier disruptions, incomplete addresses, or circumstances beyond our reasonable control.

If a significant delay occurs, please contact us for assistance.

Applicable shipping charges will be displayed at checkout or communicated before order confirmation.

Charges may vary depending on destination, order size, courier service, and promotional offers.

Where free shipping is offered, the relevant conditions will be communicated with the offer.

We accept the following payment methods where available:

• Cash on delivery.
• Bank transfers and other digital payment methods explicitly offered at checkout or confirmed by our team.

For prepaid orders, dispatch may depend on successful payment verification.

For cash-on-delivery orders, payment must be made according to the courier's instructions when the order is delivered.

We may contact you to confirm your order, verify delivery details, or clarify product selections.

Where shipment tracking is available, we will provide the relevant tracking details or instructions.

Please keep your contact number accessible so the courier can reach you regarding delivery.

Customers are responsible for providing accurate delivery information.

If a delivery fails because of an incorrect address, recipient unavailability, or inability to contact the recipient, additional delivery arrangements or charges may apply.

Where reasonably possible, we will communicate any applicable additional charges before proceeding with a new delivery attempt.

Please inspect your package when it arrives. If an item is damaged, defective, incorrect, or missing, contact us promptly with your order number and any supporting photographs.

We will investigate the issue and work toward an appropriate resolution under our Return & Refund Policy and applicable law.

If your order has not arrived within the estimated delivery period, contact us with your order number.

We will make reasonable efforts to investigate the shipment with the relevant courier and assist with the next steps.

Nothing in this policy excludes any responsibility or consumer remedy that applies to Red Thread under applicable law.

If you need to change an address or order detail, contact us as soon as possible.

Changes may not be possible once an order has been processed or dispatched. We will advise you of the available options.

For delivery and order-related inquiries:

Red Thread
Phone: +92 315 5717885
Email: contact@redthread.pk
Address: Shop no. SF 7-08A, 2nd Floor, Sector C, Jasmine Mall, Bahria Town, Lahore.